TERMS, CONDITIONS, DELIVERY AND RETURNS POLICY
You should read these terms and conditions carefully before buying from us, and we recommend you keep a copy for your own reference.
1. ABOUT US
This website is owned and operated by Newland Poultry. Please feel free to contact us with any queries, our contact details are as follows:
Newland Poultry, Newland Grange, Stocks Lane, Malvern, Worcestershire. WR13 5AZ
Telephone: 01684 216257
VMD premises registration number: 2030211
A-SQP - QA20002
VAT No: 114 004 088
2. HOW TO PLACE AN ORDER
2.1 Please select the products you require and click 'Add to Basket'. When more than one item is available and showing as in stock, you can choose to purchase more than one of each product. Select either 'Collect in Store' or '2-3 Day delivery' service'. When you have finished selecting your products please 'Proceed to Checkout' where you will be re-directed to pay securely online by Stripe. Please note - Live birds are for collection only from us.
2.2 By placing an order you are offering to buy goods from us. We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.
2.3 When we have accepted your order, we will confirm this in an email. Keep your confirmation in a safe place in case of any query.
3.1 Delivery charges are based on weight. We charge £3.99 for items able to be sent as a Royal Mail Small parcel, and £5.99 for up to 27kg so you can add as many items as you like for £5.99 provided the packaged weight remains under 27kg. The shipping will be calculated for you and should your order exceed 27kg packed weight it will increase in increments for mainland UK deliveries (excluding Scottish Highlands and Islands).
Lightweight packages will be delivered by Royal Mail. Parcels weighing over 2kg/exceeding 15cm in width will be delivered by national couriers and require a signature on delivery. All orders will be despatched within 2 working days of receipt of payment unless we contact you to advise differently. Most orders are sent the same day if received before 11am. You will receive notification as soon as the order is despatched and if sent with couriers will have tracking information.
Carriers will require a signature upon delivery. They will attempt delivery twice after which time the parcel will be returned to ourselves and and a new delivery charge would be payable for re-delivery.
Standard delivery is to mainland UK only. Postcodes in Scotland as shown below also incur higher delivery charges and we may not be able to deliver to some areas at all depending on the changing carrier restrictions, if you place an order out of our delivery area we will refund you ASAP:
Highland and Islands Postcodes incurring higher delivery charges:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IVI-39, IV52-54, IV63, KW1- 14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Shipping Weight Charge No. of Boxes
0 - 1.9kg £3.99 1
2 - 20kg £5.99 1
21 - 40kg £9.99 2
41 - 60kg £14.99 4
61 - 80kg £19.50 5
81 - 100 £24.00 6
101kg Upwards From £55 for a pallet - Contact us for prices
3.2 Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can. If you have products damaged in transit please send photo's of the damaged products and packaging.
3.3 Please allow 7 days for delivery. Most items are available for delivery within 3 days of your order. If we are unable to supply you with your goods within this 7 day period of time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.
3.4 If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.
4. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED
4.1 Repair or replacement
4.1.1 Unless they have faults reported to us as a result of your initial examination of the goods (see 3.2), we will repair any goods that are faulty, unsatisfactory or unfit for their purpose (see 4.1.2), or offer you a like-for-like replacement (see 4.1.3). If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.
4.1.2 If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault- free use you have had from it.
4.1.3 If we offer you a replacement and a like-for-like replacement is not available, or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.
4.1.4 Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer
4.1.5 Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.
4.1.6 We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest alternative independent third party.
4.1.7 Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge.
4.1.8 Please sign for your goods as 'Unchecked'. If your goods have been damaged in transit, please contact us within 48 hours of delivery and email photographic proof of the damage to the product and the packaging. This can be sent via email or to our mobile telephone: 07830 176254. No exchanges or refunds can be made for damage in transit without photographic proof, or return of the item to us for inspection.
4.2.1 Full refunds will be given as a result of claims under Section 3.4. All other refunds will be based on the replacement cost of the goods. This means you may not receive all the money you paid.
4.2.2 Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed within 30 days.
5. YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)
5.1 You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
5.1.1 To cancel your order under the DSR:
Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order.
Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
Return the items to us via an appropriate carrier. PLEASE NOTE that the carriage of returns under the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
5.1.2 Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.
5.2 This section does not affect your legal rights as outlined in sections 3 and 4.
6. OUR RETURNS POLICY
6.1 This section does not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to cancel orders under the DSR (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.
6.2 To return an item to us, please email, telephone or write to us requesting a returns number. Goods are returned at the customers expense unless faulty or incorrectly supplied. All feed items are exempt and cannot be returned unless faulty.
7.1 Prices quoted are inclusive of VAT where applicable. Animal feed is not liable for VAT.
7.2 From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.
8. ABOUT THESE TERMS
8.1 These terms came into force on the 18/05/2010 at 12.00 and apply to all orders made after 0000 hours on that day.
The information contained in this website is for general information purposes only. The information is provided by Newland Poultry and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Newland Poultry. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Newland Poultry takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
TERMS AND CONDITIONS FOR WEBSITE USAGE
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
GENERAL INFORMATION ON THE WEBSITE
Please be aware that all information given on this website is a guide only, and the methods we have found worked best for us personally. If you have any concerns or queries please always seek advice from your own vet.